Please note. This page is provided for general informational purposes and does not constitute legal advice. It has not been reviewed by an attorney. Please have qualified legal counsel review it before relying on it for your business.
If something is not right, we want to fix it quickly and without fuss.
Our promise
You have 30 days from delivery to raise a return on most items. Fresh, chilled and frozen goods are handled differently — see below — because they cannot be resold.
Return eligibility
- Non-perishable items in their original, unopened packaging.
- Household and personal-care items that are unused and sealed.
- Anything that arrived damaged, spoiled, expired or incorrect — regardless of packaging.
Items we cannot take back
- Fresh produce, chilled, frozen and bakery items, unless there is a quality problem.
- Opened food and drink, unless faulty.
- Items marked non-returnable on the product page.
None of this affects your statutory rights where an item is faulty or not as described.
How to start a return
- Open the Product Issues Form or email accounts@miakarts.com.
- Give us your order number, the item, and what went wrong. A photo helps for damage or spoilage.
- We reply with next steps. Many issues are resolved without you returning anything.
Refund processing
Approved refunds are issued to the original payment method. We process them within 2 business days of approving the return. Your bank or card issuer then typically takes 3–10 business days to show the money in your account — that part is outside our control.
Damaged or defective items
Report these within 48 hours of delivery. See Damage & Defective Products for exactly what we need. Perishables that arrive spoiled are refunded or replaced without a return.
Cancellations
An order can be cancelled for a full refund any time before it is dispatched. Once it is with the driver, treat it as a return.