Everything about how your groceries reach you — the options, the timings, and what happens when something slips.
Delivery
As fast as 1 hour in covered areas. Free on orders over $49.
Pickup
Free collection from store, often ready within the hour.
Standard
Scheduled delivery windows for larger or non-perishable orders.
Shipping methods
We offer three ways to receive an order:
- Express delivery — for in-stock items in a covered postcode, arriving as quickly as one hour from checkout.
- Scheduled delivery — choose a window that suits you at checkout.
- Store pickup — free on every order, usually ready in as little as one hour.
Processing times
Orders are picked as soon as payment is authorised. Express orders begin picking immediately. Scheduled orders are picked to arrive within your chosen window. Orders placed after the last picking cut-off for the day move to the next available slot.
Estimated delivery times
Delivery estimates shown at checkout reflect your address, the items in your basket and current demand. Chilled and frozen items are packed last and travel in temperature-controlled bags.
Order tracking
You will receive a confirmation email as soon as your order is placed, and a second message once it is on its way. You can check progress at any time on the Track Your Order page or from My Account.
Delays
Weather, traffic and unusually high demand can push a delivery past its estimate. If we expect a delay we will contact you with a revised time. You are free to cancel a delayed order that has not yet been dispatched for a full refund.
Address changes
We can change a delivery address while an order is still being prepared. Contact us as quickly as possible with your order number. Once an order is with the driver the address is fixed and the order would need to be cancelled and re-placed.
Lost or delayed packages
If an order is marked delivered but you cannot find it, please check any safe place noted at checkout and with neighbours first. Tell us within 48 hours and we will investigate with the carrier and either resend or refund.
Carrier-related delays
Some orders travel with third-party carriers. Where a carrier causes the delay we will chase it on your behalf and keep you updated. Our responsibility for the order does not end because a carrier is involved.
International shipping
We currently deliver within the United States only. We do not ship internationally at this time. If we open new regions we will announce it here and on the homepage.