Report a problem

Product Issues Form

Something wrong with an item? Tell us what happened and we will put it right.

Sending photos of a damaged or defective item? This form cannot carry attachments, so please follow these two steps: 1. Submit this form now. 2. Open the confirmation email that arrives and reply to it with your photos attached — your reply lands on the same case, so nothing gets separated. Photos of the item, its label and the outer packaging help us resolve it fastest.

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